FREE SHIPPING ON ALL ORDERS OVER $100!!!

We will use Priority Mail at the Post Office for smaller, residential packages. We use UPS ground for all other larger shipments in the 48 States. Shipping costs are not included in listed prices, but are added at the end on the order form. 

 
Shipping costs are determined based on the number of items to be shipped:-   

·  Each finial counts as two items due to its size/ height.

·  Glass ornaments that are sold as a pair count as one item.

·  Single glass ornaments count as one item.

·  Smokers count as one item.

·  Tea light candle holders count as one item.

 
In order to simplify shipping cost calculations, we have decided to charge $9.45 to ship one ornament. Each additional piece will add $1.50.

In the case of large orders, shipment may be made by UPS. In that case, an email will be sent indicating the actual shipping and handling costs.  Usually, UPS is less expensive than Priority Mail by USPS when the package reaches a large size box.

Blown glass ornaments are wrapped in bubble wrap, placed into USPS priority rate boxes and spaces filled with Styrofoam shipping peanuts.

All shipments must be opened and inspected upon delivery. We are not responsible for damages reported 12 days or more after the ship date.

SALES TAX

Because our business is Australian based, Sales Tax will not be charged in the USA.

BACKORDERS

In the rare instance that an item is on backorder after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

RETURNS OR REFUNDS

Notification to us by email or phone, to request a refund or return, must be made before goods are returned. No refunds or returns will be authorized after 14 days of shipping of the product.  Any non-defective merchandise returned will be charged a 20% restocking fee.

CANCELLATIONS

Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email customersupport@glassholidayornaments.com to cancel an order.